Apple watch calling emergency services since update

Question

Level 1

11 points

Apple watch calling emergency services since update

Guys,

wondering if anyone else is having this issue, but since updating to ios3 my watch is randomly calling emergency services when I am riding my motorbike with my gloves on.

Obviously the gloves are putting pressure on the on/off button and bringing up the menu but then the watch is dialing emergency services through some how the wrist movements activating it. I'd kind understand if the was my right wrist (the throttle wrist which is constantly moving) but it is my left which is mainly static. And it shouldn't be activating being under clothes.

Any one else having this issue, it is a huge problem is apple watches are calling emergency services randomly.

Thanks

Apple Watch, watchOS 3

Posted on Sep 18, 2016 5:00 PM

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Answer 1

euro3er

Level 1

23 points

Sep 18, 2016 5:12 PM in response to JT9876

I have not encountered this problem. You could change the way emergency sos is initiated by going to the watch app on your iPhone, general, emergency sos and turning off hold to auto call. You would then have to press and hold the side button, followed by a swipe on emergency sos. Perhaps this is a working solution or at least temporarily?

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Answer 2

JT9876 Author

Level 1

11 points

Sep 18, 2016 5:12 PM in response to euro3er

Yeah that could work, didn't realise that it called if the button was being held down, that would explain why it is calling if its getting trapped by the glove. See if it works.

Still a small design issue though, I can't be the only one this has happened too.

Thanks

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Answer 3

euro3er

Level 1

23 points

Sep 18, 2016 5:18 PM in response to JT9876

You probably aren't. I was reading on the net about other people accidentally calling emergency services and a fix that was suggested was the one I mentioned to you in my previous response. When I received my apple watch, that was the first change I made.

Glad I could help though, cheers.

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Answer 4

leehug

Level 1

4 points

Sep 21, 2016 2:35 AM in response to JT9876

I have exactly the same problem. Second morning this has done this, Got off my motorbike to find I'm calling the emergency services. Previous day, they called me back after I had dialled them 3 times! whilst on my motorbike.

I think apple need to apply on automatic fix otherwise apple watch is going to be wasting a lot of time of the emergency services!

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Answer 5

Jonathan UK

Level 10

164,021 points

Sep 21, 2016 2:37 AM in response to leehug

leehug wrote:

I think apple need to apply on automatic fix otherwise apple watch is going to be wasting a lot of time of the emergency services!

If you would like to send feedback to Apple, you can do so here:

https://www.apple.com/feedback/watch.html

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